Number:  P-L00-004

Effective date:  October 1, 2019

Last reviewed on:  October 1, 2019

To see what has changed click here

Instant ComfortTM (”Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.  This privacy policy statement applies only to the information collected online at www.instantcomfort.com .This policy describes the types of information we may collect from you or that you may provide when you visit the website www.instantcomfort.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.  For your convenience, our website may contain links to other sites. Instant Comfort is not responsible for the privacy practices or the content of such websites.

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at  privacy@instantcomfort.com

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

COLLECTION AND USE OF INFORMATION

  1. Information We Collect About You and How We Collect It

For each visitor to our website, our web server automatically recognizes non-personally identifiable information only, e.g., the IP address, domain type, browser version, and service provider. Persons who supply us with their address, telephone number and/or e-mail on-line may be contacted by us with information regarding inquiries, orders they have placed on-line or other operational information. We also store information volunteered by you that you provide to us when you register or update your account, enter a contest, participate in a survey, shop online, fill out a form or make a purchase.

USE OF THIRD PARTIES:

We contract with third parties to serve ads on our behalf across the Internet and sometimes on this site. Third parties, including Facebook and Google, may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address or any personally identifying information about the user. Users can opt-out of the collection and use of information for ad targeting, and where a user can access a mechanism for exercising such choice (e.g., providing links to: http://www.aboutads.info/choices and http://www.youronlinechoices.eu/).

USE OF COOKIES:

We use cookies placed on your computer’s hard drive through your Web browser to enable our systems to recognize your browser during your visit to our site and when you return to our site. For instance, when you are ready to purchase an item, a cookie allows our site to “remember” you have added the item to your shopping cart. We can also show you merchandise based on your preferences and provide you with a more personalized shopping experience.

  1. How We Use And Disclose Your Information

We use the information we collect about you to improve the content of our website, process orders, respond to your inquiries to help provide you with a more personalized shopping experience. We may also use the information we collect occasionally to notify you about important functionality changes to the website or new Instant ComfortTM services and special offers we think you’ll find valuable. By using our website, you consent to the collection and use of this information by Instant ComfortTM. Instant ComfortTM reserves the right to share information collected hereunder with its own affiliates.

We may store the e-mail addresses of those who communicate with us via e-mail and add you to our mailing list when you sign up to receive special promotions and updates. By electing to receive e-mails from us, we are able to send you exclusive information and special offers which you may otherwise not learn about. Follow the removal instructions located at the bottom of these e-mails to cease receiving them. Requesting removal will not prevent you from receiving e-mail communications relating to any online order you place with us.

We use service providers and other third parties to help us provide services to you including such things as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering e-mails, administering drawings or contests and to provide aggregate, comparative information on the performance of our site to us and a select group. Information will be shared with these third parties only to the extent necessary to provide these services.

Instant ComfortTM may use certain companies that enable you to establish a membership to participate in customer reviews, digital wallets, payment services or rewards programs. If you elect to do so, we would only disclose to such companies the information necessary to make their programs work and support your membership with them. We are not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest you review the individual privacy policies of each company with whom you establish a membership.

Instant ComfortTM does not currently sell, trade or rent your personal information, including e-mail addresses, to others although we may choose to do so in the future with trustworthy third parties who agree to abide by applicable terms similar to this privacy policy.  You can tell us not to do so by contacting us as indicated below in the Accessing and Correcting Your Information section.  If you use more than one e-mail address to shop with us, please send this message from each e-mail account you use.

Instant ComfortTM reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of Instant Comfort. In addition, we follow Payment Card Industry Data Security Standard (PCI DSS) protocols, aka PCI Compliance. PCI Compliance is a set of requirements designed to ensure that when processing customer’s information we store or transmit credit card information through a secure environment.

ACCESSING AND CORRECTING YOUR INFORMATION

You may update or modify your contact information and user preferences by logging into “My Account”.  You may also send us an email at privacy@instantcomfort.com to request access to, correct or delete any personal information that you have provided to us. We may not be able to delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your Nevada Privacy Rights:

Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. Instant ComfortTM does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt-out of the sale of your personal information should we change our practices in the future, you must send a request by e-mail at privacy@instantcomfort.com.  Make sure to state that you are a Nevada resident.

Your California Privacy Rights:

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please send an email to or write us: privacy@instantcomfort.com or you may contact us via regular mail at:

Instant Comfort

Attn: Privacy Policy

252 Mariah Circle

Corona, CA 92879-1751

Make sure to state that you are a California Resident.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in their web browsers.  While the United States Federal Trade Commission has endorsed DNT, our Website does not support DNT codes.  However, except in the case of analytics cookies, remarketing and other features of Google Display Advertising described above, our Website limits tracking to the internal uses described above.  Except in the case of analytics cookies, remarketing and other features of Google Display Advertising described above, our Website does not track your use across multiple websites, however, other websites to which we link may.  Please review their privacy policies to understand how you may be tracked.

SECURITY STATEMENT

Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts information you input. This means you should not be able to inadvertently place an order through an unsecured connection. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

by email: privacy@instantcomfort.com or phone: 1-800-854-6295    or by mail to:

Instant Comfort

Attn: Privacy Policy

252 Mariah Circle

Corona, CA 92879-1751

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Last updated: October 1, 2019

In connection with changes to state laws regarding data privacy and the collection, use, and sharing of such data, the policy was updated to reformat and organize the information in a more clear format showing what information is collection, how the information is used and disclosed, and how you may contact us regarding use of your information with specifics for Nevada and California residents. The policy was also updated to specific state that the website is not intended for children.  This brief summary should not affect your interpretation of it. Please read the Privacy Policy carefully.  Your continued use of the website constitutes your acceptance of the updated Privacy Policy.